Virus Protection, Voice-Mail Maintenance Among ITS Reminders for March
Published 03.01.2006
Dates to Remember AS/400 Downtime
Routine maintenance: March 5, from 7-9:30 a.m.
Housekeeping Reminders E-Mail Scanning
Part of Information Technology Services' virus-protection strategy includes scanning incoming e-mail for certain types of file attachments. Those file types are completely blocked from entering the employee e-mail system (GroupWise) and are scanned for viruses before entering the student e-mail system (NetMail).
Employee Computer Re-Imaging
To ensure that Help Desk staffis available to help as many employees as possible per day, ITS follows a "limited troubleshooting" rule. In most cases, if staff is unable to resolve a computer problem within a reasonable amount of time, it will re-image the computer.
"Re-imaging" means that ITS replaces the contents of the hard drive with a fresh installation of operating system and application software. When a computer is re-imaged, all data files (e.g., documents, spreadsheets, presentations, graphics, etc.) stored on the computer will be lost. For this reason, ITS highly recommends that you store your files on your H: drive rather than on your computer's C: drive.
Voice Mailboxes
Students living in on-campus housing and employees with office phones are asked to listen to and then delete voice messages. When people allow their mailboxes to become full, the system becomes bogged down, and some users experience problems receiving voice mail messages.