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Customer Service Gives College Edge in Attracting Overseas Student


Mikal Dore finds what he sought, 1,700 miles from home.In an era of automated voicemail menus and if you?re lucky enough to reach a live person outsourced customer-service call centers, pure politeness and personal attention have paid off at Pennsylvania College of Technology.

Mikal Dore is finishing Richard C. Mason’s noncredit Autodesk Architectural Desktop course through the College’s Workforce Development & Continuing Education office, drawn here from the U.S. Virgin Islands by old-fashioned responsiveness.

“I was searching on the ‘net for this course and found several colleges” that offered it, he explained. “Penn College was the only one that followed up.” Dore said Wanda J. Engel, WDCE’s customer service specialist/Web assistant, kept in regular contact, even letting him know when an earlier session needed to be canceled.

Then came the call that “there was a good chance it would be held this time!”

He is looking forward to getting his certificate at the conclusion of the course, and plans to use his newly attained knowledge to bolster his architectural-drafting career.

Dore will leave Williamsport on Friday for Pittsburgh (his son is in the mechanical engineering program at the University of Pittsburgh) and is scheduled for a Saturday flight back home.

And he already plans to return for Level Two instruction in April when the weather should be somewhat nearer to his accustomed climate than Pennsylvania’s November chill.

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